cucu100 Privacy Policy

1. Information We Collect

In operating the cucu100 platform, we collect several categories of information from members. This collection occurs directly when you register or interact with us, and automatically through industry-standard tracking technologies.

Account Registration Information:

• Full name as shown on your identity card (MyKad)
• An active, reachable email address
• A mobile phone number registered in Malaysia
• Date of birth (to verify the minimum age requirement of 21 and above)
• Password chosen by the member (stored in encrypted format)

Financial Transaction Information:

• E-wallet account details (Touch 'n Go eWallet, Boost)
• Bank account number for FPX online banking and DuitNow transactions
• Cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal records

Technical and Usage Information:

• IP address and general geographic location
• Device type, operating system and web browser used
• Session log data and in-platform game activity
• Cookies and session data for security and user experience purposes

2. How We Use Your Information

Information collected from cucu100 members is used specifically for the following purposes and will not be used beyond the stated scope without notifying you:

3. Sharing Information With Third Parties

cucu100 does not sell members' personal information to any party. However, there are specific situations where we need to share some information with carefully selected parties, solely for the purpose of operating the platform.

Payment service providers such as e-wallet operators and FPX banking gateways may receive information necessary to process transactions. All such service providers are bound by strict confidentiality agreements and are only permitted to use that data for the stated purposes.

Game software providers that supply slots, live casino and table games to the cucu100 platform may receive non-personally identifiable game session data for the purposes of game integrity and RTP verification.

4. Data Security and Protection

cucu100 implements comprehensive technical and organisational measures to protect members' personal information from unauthorised access, disclosure, alteration or destruction.

All communication between your web browser and cucu100's servers is protected using TLS (Transport Layer Security) with the latest encryption standards. Member passwords are stored using irreversible cryptographic hashing algorithms, meaning even our internal team cannot view your actual password.

Access to databases containing members' personal information is restricted to staff who genuinely need it to carry out their duties, and every access is recorded in an audit log that is continuously monitored.

In the event of a security incident involving members' personal data, cucu100 is committed to notifying affected members within a reasonable time and taking remedial action promptly.

5. Data Retention Period

Your personal information will be retained for as long as your cucu100 account remains active. After account closure, we will retain necessary records for the period required by our international licensing obligations and legal requirements related to anti-money laundering.

Financial transaction data is retained for a period sufficient to allow auditing, dispute resolution and compliance with financial reporting requirements. Once the retention period ends, the data will be securely disposed of using methods that ensure it cannot be recovered.

Anonymised usage analytics data that cannot be personally identified may be retained for a longer period for the purpose of improving cucu100 services.

6. Use of Cookies and Tracking Technologies

The cucu100.onl website uses cookies and similar local storage technologies to improve the user experience and ensure the security of your login session.

Session cookies are used to maintain your login status while browsing the platform, while preference cookies store your chosen language and display settings. Analytics cookies used by cucu100 collect data in aggregate format and cannot be used to identify you individually.

You can manage or disable cookies through your web browser settings. However, some cucu100 platform functions may not work properly if essential cookies are disabled, particularly session security functions.

7. Your Rights as a Member

As a cucu100 member, you hold the following rights regarding your personal data, and we are committed to respecting and facilitating the exercise of those rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our customer support.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted, subject to the record-keeping obligations required by our licence.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes such as marketing communications.
• Right to Data Portability: You may request that your data be provided in a machine-readable format for transfer purposes.

To exercise any of the above rights, please contact the cucu100 support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable time.

8. Privacy and Age Limit Protection

The cucu100 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals below that age. All account applications go through a strict age verification process.

If we find that personal information of an underage individual has been collected unintentionally, the account in question will be terminated immediately and all related data will be disposed of in line with our security procedures. This is one aspect of the responsible gambling programme that cucu100 takes seriously.

9. Changes to This Privacy Policy

cucu100 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our operating practices, legal requirements, or recommendations from licensing authorities.

Any material changes will be notified to members via in-platform notifications or through the email registered to your account. The update date shown at the top of this document indicates the latest version of the Privacy Policy currently in effect.

Continued use of the cucu100 platform after any changes are published is considered your acceptance of the updated terms. We encourage members to review this page periodically.

10. How to Contact Us

If you have any questions, concerns or complaints regarding how cucu100 handles your personal data, our customer service team is available every day, at all times.

You can reach us via live chat available directly on the cucu100.onl platform — our team operates 24/7 and provides service in both Bahasa Melayu and English. For more detailed written inquiries or requests related to your data rights, you can contact us by email at:

[email protected]

We are committed to responding to every privacy-related inquiry carefully and within a reasonable time. Your satisfaction and trust are our priority.